Do you ship internationally?
Yes, we ship worldwide. Shipping costs may vary depending on location and weight.
Please note that customs and duty charges may apply and are at the discretion of the customs agents in your country. We are not responsible for the cost of duties on international shipments.
If you are required to pay duties and you fail to do so, your package may be abandoned, destroyed or returned to us. We do not provide refunds for orders abandoned or destroyed. If a package is returned to us due to failure to pay duties, we will issue a refund, however, the original shipping costs will be deducted.
When will I receive my items?
Please allow 3-7 business days for your order to arrive if within the US. International orders normally arrive within 5-12 days, however, certain countries may have longer processing times.
What size should I buy?
We do our best to give size and fit recommendations for each individual style on our product pages. You can also see our size chart here.
Can I make changes to my shipping address?
If there is a mistake in your shipping address please email info@gilrodriguez as soon as possible so that we may try to correct the issue before the order is processed and shipped.
Can I cancel my order?
If you placed an order and wish to cancel, please contact email@example.com as soon as possible. Once we process the order it cannot be cancelled.
What is your exchange and return policy?
We accept returns and exchanges of unworn items with tags within 14 days. Please note that we do not provide refunds for shipping and do not pay for return shipping. For more details, please refer to our POLICIES.
Do you have a store?
We do not have a physical retail location at this time.
Still need Help? Contact INFO@GILRODRIGUEZ.COM with any further questions.