Return Policy 

We will happily exchange or provide refunds for any unworn, unwashed items within 14 days of receiving your shipment. After 14 days, all sales are final. All sale items and vintage pieces are final sale. We do not provide refunds on shipping costs. Returned items must retain all original tags and packaging. Please exercise caution when trying on your garments - returns of dirty or stained items will not be accepted . Buyer is responsible for return shipping costs. 

Please email info@gilrodriguez.com to process an exchange or return.

 

International Shipments & Customs

International orders typically arrive within 5-10 days of shipping. Certain countries have longer processing times. Your country of residence may require you to pay customs / duty charges in order to receive your order. This is entirely at the discretion of the customs department officials in your country of residence and your responsibility as the buyer to pay. Gil Rodriguez is not responsible for payment or reimbursement of customs and duty charges.

By law, we cannot change the value of orders on commercial invoices or mark items as a gift. If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), and the cost of returning the package. This amount will be subtracted from your merchandise refund if/when the items are returned to us. If your items are abandoned (not returned to sender) due to your refusal or inability to pay the customs charges, you will not be eligible for a refund on your order. 

 

Processing Times

Although we strive to get our items to our customers as quickly and efficiently as possible, as a slow fashion brand we also aim to minimize our carbon footprint. In that spirit, we consolidate our shipments and ship orders every 2-3 business days. Please note that during sale periods this processing window may be slightly longer due to the high volume of sales.

Please keep in mind that we are a small team allow up to 3 business days for a response to your customer service inquiry. 

 

Thank you.